Frequently Asked Questions
Everything you need to know about shopping for the freshest seasonal produce.
How do you ensure the freshness of your produce?
We source our fruits and vegetables daily from local growers and markets. Our 'Imperfect Picks' and seasonal selections are hand-picked and delivered in climate-controlled vehicles to ensure they arrive at your door just as fresh as they left the farm.
What are your delivery areas and times?
We deliver to most metropolitan areas across NSW and QLD. You can select a convenient delivery window at checkout, including same-day delivery for orders placed before our cutoff times.
What is the 'Imperfect Picks' range?
Imperfect Picks is our initiative to reduce food waste. We sell seasonal produce that might look a little different—maybe it's a bit smaller or oddly shaped—but it tastes delicious and helps support Australian farmers by reducing waste.
How do I modify or cancel my online order?
You can modify your order through your account dashboard up until the order cutoff time for your delivery slot. Once the cutoff has passed, our team has begun picking your fresh items and the order can no longer be changed.
What is your policy on returns and refunds?
If any item in your order does not meet your quality expectations, please contact our customer service team within 24 hours of delivery. We will gladly offer a refund or credit for any product that is not up to our high standards.
Can I use my physical Harris Farm gift card online?
Yes, both our physical and digital gift cards can be used as a payment method during the online checkout process. Simply enter the card number and PIN when prompted.